IFMA SG Partner: 5th Annual Customer Experience Management Asia, 12 – 14 September 2017, Singapore, Marina Bay Sands

In an increasingly transparent world where information flow is fast and limitless, it is extremely hard for organizations to withstand the onslaught of heightened expectations from an increasingly sophisticated, heterogeneous and demanding customer. Delivering great customer-experience (CX) is and will never be an easy task. As modern consumers demand and expect more, organisations need to be agile, flexible and resourceful in order to keep pace with changing needs.

With that in mind, the agenda this year will equip you with just that! We reviewed what it meant to be customer-centric in the digital age. We investigated effective omni-channel strategies and how to better capture your customers’ voice. We explored leveraging big data and digital technologies to improve CX delivery. read more

IFMA SG Partner: ISPE Singapore Conference and Exhibition 2017 23 – 26 August 2017 Suntec Singapore Convention & Exhibition Centre

Organised by the Singapore affiliate of the International Society for Pharmaceutical Engineering (ISPE), this annual meeting is open to all pharma and bio manufacturing Professionals. It is the must-attend industry event which highlights best practices, technology and services from manufacturing facility design to finished product.
This year’s theme will be “Innovating for Next Generation Pharma Manufacturing”.
2017 Conference Tracks to include:
• Regulatory and Compliance
• Applied GMP
• Commissioning and Qualification
• Lab Analytical Technology
• Cleaning Validation
• Utilities Risk Management
IFMA members can enjoy exclusive Association Rates for this event! Please contact Mr. Whiz Chua for more details. read more